Misrepresented age or height
Checked against registry papers, or measured at delivery by a neutral vet.
Dispute resolution
A fair, evidence-driven process for hard moments.
When something goes wrong after delivery, Hoofine runs a structured review — not a chat thread. We look at the evidence from both sides and issue a written recommendation; where a refund is due, we help reverse the payment through Stripe.
Evidence from both sides, reviewed in writingVoluntary — the courts stay open
How a dispute flows
- Day 0
Delivery confirmed
The buyer confirms the horse has arrived. A 48-hour inspection window opens — the clock for any dispute.
- Within 48 hours
Dispute opened
Either party can open a dispute. Both sides submit evidence: vet reports, photos, messages, shipping records.
- Day 1–3
Evidence review
Our team reviews both submissions. We may ask clarifying questions and request additional records.
- Day 3–5
Recommendation issued
A written recommendation is sent to both parties. It binds them only if both accept it; where a refund is agreed, we help reverse the payment through Stripe.
- Afterwards
If you don't agree
The recommendation is not a judgment. It binds only if both parties accept it, and either party can go to court at any stage.
Common problems in horse sales
Undisclosed lameness or PPE fail
A pre-purchase examination showing a condition not disclosed in the listing.
Wrong horse delivered
The microchip does not match the verified listing.
Shipping damage or welfare issue
The horse's welfare comes first: get veterinary care, document everything, and report it within the 48 hours.
Need to open a dispute?
Open one from the purchase page in your buyer or seller dashboard.
Related: learn more about Hoofine Buyer Protection and our anti-fraud policy.