Support
Buyers & sellers
Listing help, account recovery, payment or escrow questions. We aim to respond within 4 business hours.
[email protected]Contact
Talk to a real horseperson.
Hoofine support is staffed by people who have bought, sold and bred horses. We read every message. Typical first response under four business hours.
Contact channels
Trust & safety
Report a concern
Suspicious listing, fraudulent buyer, welfare concern or dispute escalation. Escalations are reviewed within 2 hours.
[email protected]Press
Media enquiries
Interviews, data requests, photography. Press kit, logos and headshots available on the press page.
[email protected]Partnerships
Studs, vets, registries
Stallion station partnerships, vet integrations, registry syncs, and custom enterprise rollouts.
[email protected]Hours of operation
Monday to Saturday, 08:00–20:00 Central European Time. Urgent trust & safety matters are monitored 24/7. We observe major equestrian calendar holidays.
Before you write
- Escrow transaction questions — include the transaction ID shown in your buying dashboard.
- Profile edits can be made directly at Add a horse.
- Pricing is covered on the pricing page.